Summary:

Accomplished IT Professional with experience in an Enterprise class and size hosting and recovery environment. Experienced in various flavors of Linux, Mac OS, and Windows workstation releases, including Window Server releases. Experienced in Windows 2000, Redhat Linux, Fedora Core 3, 4, 5, 8, as well as Windows 2003 and 2008 server. Skilled in server setup, maintenance, backup, troubleshooting, and repair. Programming skills with various levels of proficiency include: C++, Java, PHP, CGI, Perl, HTML, SQL (of various flavors) and Bash. Also experienced with web hosting platforms Plesk, CPanel, and Direct Admin. Excellent verbal, speaking and presentation skills.

Education:

2004 – 2007      Darton College

                        Associates of Science in Computer Information Systems

Experience:

SunGard Availability Services, Atlanta, GA

NOC Operations Technician                                                               06/08 – Present

• Maintain datacenter services including HVAC, network, power and fire suppression systems.
• Assist customers with hardware issues pertaining to their servers, firewalls and network equipment.
• Manage tape backup systems on the hardware side. This includes daily tape rotations.
• Diagnose trouble with power, HVAC or networking systems and report the issue to the vendor. See issue out to resolution.
• Assist customers when setting up, maintaining and dismantling their server systems, racks and cages.
• Maintain security and availability of all SunGard systems, services and facilities. This includes security checks of the site it’s self as well as operational checks.
• Oversee maintenance, repairs, and troubleshooting of chilled water system.
• Assist customers who are unfamiliar with server systems troubleshoot software, network, and layer 1 topology.
• Write technical and procedural documentation for processes and duties preformed inside facility.

DARTON COLLEGE, Albany, GA

Enrollment Software Support Manager                                                           03/08 – 06/08

• Motivating and pulling together Implementation Success Team members from Admissions, OIT, and other offices involved in the implementation process.
• Ensuring timetables and deadlines for completion of items are met.
• Encouraging and facilitating communication between members of the college and the software vender.
• Mediating and assisting in decision-making processes regarding questions raised throughout the implementation process.
• Serve as Database Admin for the Enrollment Software System.
• Supervising mail generation.
• Configuring the system and maintaining tables, user ID's, and field labels.
• Serving as the primary campus communicator with Education Systems, Inc. staff.
• Working closely with OIT to ensure regular data back-ups and other security measures.
• Developing and implementing creative solutions that support the technology needs of the Office of Admissions.
• Additional duties included developing reports, testing system upgrades, and providing system education training.
• Create, manage and maintain communications plans.
• Providing tech support for the Admissions and Registrars offices.

DARTON COLLEGE, Albany, GA

HP Tablet Support Specialist                                                               08/06 – 08/07

• Trained faculty, staff and students on use of HP Tablets.
• Deployed, setup, and support HP Tablets and integrated systems and components.
• Created, setup, and maintained Darton’s wireless projection system.
• Awarded HP’s Technology for Teaching Leadership Grant award.
• Assisted in duties at the Darton College Helpdesk at times of high volume of calls or sickness of primary Helpdesk agent.
• Created and executed presentations of Darton College’s development days for the HP Tablets as well as Darton’s Luminus Web Support System.
• Speaking engagements at Southeastern Scholarship Conference on E-Learning about HP Tablets and Wireless Video Projection.

Helpdesk Support Technician                                                             05/05 – 08/06

• Preformed various helpdesk duties as assigned.
• Troubleshoot network problems, including network cable issues.
• Inspect, repair and troubleshoot Mac OS 9 and OS X
• Managed Darton College Computer Lab and Lab Assistants.
• Created Darton’s Software Inventory Tracking Database system.
• Setup, deployed, and preformed routine maintenance on the Linux and SQL class servers.
• Aided in the implementation of Application Extender, as well as the BlackBoard ID Card System.
• Created, deployed and implemented Darton’s User Tracking System using MySQL, Group Policy, Startup Scripts and PHP.

December 2005

CALLTECH COMMUNICATIONS, Albany, GA

Technical Support Associate

• Troubleshoot home internet connections and phone lines.
• Troubleshoot virus and spyware issues.
• Troubleshoot Mac OS 9, OS X.
• Resolved connection issues with Bellsouth DSL and Fiber.

08/04 – 05/05

GEORGIA SOUTHERN UNIVERSITY, Statesboro GA

Technical Support Assistant

• Answer faculty helpdesk phone used mostly for routing problems.
• Answer student helpdesk phone used for resolving issues personally.
• Clean and repair virus, spyware, adware and winsock issues.
• Troubleshoot network connections across several buildings.
• Image computers using Ghost.
• Troubleshoot faculty and student hardware/software issues.
• Loan out software.
• Install/maintain virus software on machines on campus network, including Windows 2003 as well as Mac OS X
• Setup machines on a Novell Network.
• Switch out backup tapes for Math Department servers.
• Full-Time staff replacement.
• Aided in the implementation of application extender.
• Maintain security of sensitive information dealing with student records.

08/01 – 08/044

DARTON COLLEGE, Albany, GA