Marietta, GA 30067
Professional with experience in an Enterprise class and size hosting and
recovery environment. Experienced in various flavors of Linux, Mac OS, and
Windows workstation releases, including Window Server releases. Experienced
in Windows 2000, Redhat Linux, Fedora Core 3, 4, 5, 8, as well as Windows
2003 and 2008 server. Skilled in server setup, maintenance, backup,
troubleshooting, and repair. Programming skills with various levels of
proficiency include: C++, Java, PHP, CGI, Perl, HTML, SQL (of various
flavors) and Bash. Also experienced with web hosting platforms Plesk, CPanel,
and Direct Admin. Excellent verbal, speaking and presentation skills.
2004 – 2007 Darton
Associates of Science in Computer Information Systems
Services, Atlanta, GA
06/08 – Present
- Maintain datacenter
services including HVAC, network, power and fire suppression systems.
- Assist customers
with hardware issues pertaining to their servers, firewalls and network
- Manage tape backup
systems on the hardware side. This includes daily tape rotations.
- Diagnose trouble
with power, HVAC or networking systems and report the issue to the
vendor. See issue out to resolution.
- Assist customers
when setting up, maintaining and dismantling their server systems, racks
- Maintain security
and availability of all SunGard systems, services and facilities. This
includes security checks of the site it’s self as well as operational
maintenance, repairs, and troubleshooting of chilled water system.
- Assist customers
who are unfamiliar with server systems troubleshoot software, network,
and layer 1 topology.
- Write technical and
procedural documentation for processes and duties preformed inside
03/08 – 06/08
- Motivating and
pulling together Implementation Success Team members from Admissions,
OIT, and other offices involved in the implementation process.
- Ensuring timetables
and deadlines for completion of items are met.
- Encouraging and
facilitating communication between members of the college and the
- Mediating and
assisting in decision-making processes regarding questions raised
throughout the implementation process.
- Serve as Database
Admin for the Enrollment Software System.
- Supervising mail
- Configuring the
system and maintaining tables, user ID's, and field labels.
- Serving as the
primary campus communicator with Education Systems, Inc. staff.
- Working closely
with OIT to ensure regular data back-ups and other security measures.
- Developing and
implementing creative solutions that support the technology needs of the
Office of Admissions.
- Additional duties
included developing reports, testing system upgrades, and providing
system education training.
- Create, manage and
maintain communications plans.
- Providing tech
support for the Admissions and Registrars offices.
HP Tablet Support
08/06 – 08/07
- Trained faculty,
staff and students on use of HP Tablets.
- Deployed, setup,
and support HP Tablets and integrated systems and components.
- Created, setup, and
maintained Darton’s wireless projection system.
- Awarded HP’s
Technology for Teaching Leadership Grant award.
- Assisted in duties
at the Darton College Helpdesk at times of high volume of calls or
sickness of primary Helpdesk agent.
- Created and
executed presentations of Darton College’s development days for the HP
Tablets as well as Darton’s Luminus Web Support System.
engagements at Southeastern Scholarship Conference on E-Learning about
HP Tablets and Wireless Video Projection.
05/05 – 08/06
various helpdesk duties as assigned.
network problems, including network cable issues.
repair and troubleshoot Mac OS 9 and OS X
Darton College Computer Lab and Lab Assistants.
Darton’s Software Inventory Tracking Database system.
deployed, and preformed routine maintenance on the Linux and SQL class
Aided in the
implementation of Application Extender, as well as the BlackBoard ID
deployed and implemented Darton’s User Tracking System using MySQL,
Group Policy, Startup Scripts and PHP.
COMMUNICATIONS, Albany, GA
home internet connections and phone lines.
virus and spyware issues.
Mac OS 9, OS X.
connection issues with Bellsouth DSL and Fiber.
08/04 – 05/05
UNIVERSITY, Statesboro GA
faculty helpdesk phone used mostly for routing problems.
student helpdesk phone used for resolving issues personally.
repair virus, spyware, adware and winsock issues.
network connections across several buildings.
computers using Ghost.
faculty and student hardware/software issues.
Install/maintain virus software on machines on campus network, including
Windows 2003 as well as Mac OS X
Setup machines on a Novell Network.
Switch out backup tapes for Math Department servers.
Full-Time staff replacement.
Aided in the implementation of application extender.
Maintain security of sensitive information dealing with
Assist in running of network cables.
Assist in setup of wireless network.
Format, image, and setup computers.
Troubleshoot hardware/software issues.
Helpdesk duties as assigned.
Lab assistant duties as assigned.
Inventory computers and software.
Aided in the implementation of the Luminus Web Portal
Monitor use of computers and software.
Assist students who need help with problems the Lab
Assistant could not remedy.
Assist instructors with use of lab classroom.
Nighttime computer and network technician.
Insure money is deposited and doors are locked at closing.
Answer helpdesk telephone from hours of 5-9.